GENERAL TERMS AND CONDITIONS OF SALE

1. Who we are

The website www.maynhome.com (hereinafter the “Site”) and the related online sales services are operated by:

Cormaz sp. z o.o. (hereinafter also “MÂYN”, the “Seller” or “we”)

• Registered office: ul. Kalwaryjska 69/9, 30-504 Kraków, Poland
• Registration number in the Polish business register (KRS): 0001194924
• Share capital: PLN 5,000
• EU VAT number: PL6793342022
• E-mail: customercare@maynhome.com
• Telephone: +48 572 974 872

The products are marketed under the MÂYN brand.

2. Scope of application

These General Terms and Conditions of Sale (hereinafter, “General Terms and Conditions”) govern the distance purchase of “MÂYN” products through the Site by electronic means.

In order to purchase the Products through the Site, the Customer (as defined below) must have reached the age of eighteen or, if a minor, must declare that he/she is duly authorised by his/her parents or, in any case, by the person exercising parental authority. Furthermore, the Customer (as defined below) declares that he/she is a “consumer” within the meaning of the Italian Consumer Code (Legislative Decree no. 206/2005), that he/she is a natural person and that the Products will be intended solely for strictly personal use and that the purchase of the same is not made in the course of his/her professional activity.

These T&C, together with the Privacy Notice and the Cookie Policy published on the Site, constitute the contractual and information framework governing the use of the Site and the purchase of the products.

3. Language of the contract

The contract may be concluded in Italian or English. For Italian customers, the availability of the T&C and pre-contractual information in Italian is guaranteed. In the event of any discrepancy between the language versions, the Italian version shall prevail for Italian customers.

4. Products and essential characteristics

The essential characteristics of each product (name of the fragrance and olfactory notes, format and volume, instructions for use, warnings, origin) are indicated in the relevant product sheet published on the Site, which constitutes the reference source for pre-contractual information on the product.

The images of the products are for illustrative purposes: despite the care taken, the colour rendering may vary depending on the device used for browsing, without affecting the essential characteristics indicated in the product sheet.

MÂYN products are home fragrances (reed diffusers, scented candles, room sprays) made in Poland.

5. Prices

All prices displayed on the Site are expressed in Euro and include VAT.

Shipping costs are not included in the product price and are clearly indicated at checkout, before the order is concluded. Before confirming the order, you will always view the total price, including taxes and delivery costs.

In the event of a manifest pricing error (for example, a clearly negligible price due to a technical or material error), the Seller reserves the right to cancel the order, informing you before shipment and fully refunding any amount already paid.

6. Conclusion of the contract

To place an order, you must select the products, add them to the cart and complete the checkout procedure, verifying the order summary before submission.

Submission of the order constitutes a purchase proposal. The contract is considered concluded only when you receive the order confirmation sent by the Seller by e-mail, containing the summary of the products purchased, the price, VAT and shipping costs.

If a product ordered is no longer available after submission of the order, we will promptly inform you and you may choose between a full refund of the amount paid and, where available, an alternative product of equal value.

7. Payment methods

The following payment methods are accepted: credit and debit cards (Visa, Mastercard), PayPal, Stripe, Apple Pay and Google Pay.

Instalment or deferred payments and gift cards are not currently provided.

Payment is processed by the selected payment service provider. The Seller does not store the complete details of the payment instruments used.

8. Shipping and delivery

Delivery of the Products will be made by courier, and delivery times will vary depending on the destination. The times indicated at the time of the order are, in any case, indicative. Applicable shipping costs, including any thresholds for free shipping, are indicated at checkout before the order is concluded.

Logistics are managed by a logistics partner that uses leading express couriers. In the event of unsuccessful delivery, a second delivery attempt is provided and, in the event of a further negative outcome, the parcel will be deposited at a collection point, of which you will receive notice.

The risk of loss of or damage to the products passes to you only when you, or a third party designated by you other than the carrier, physically take possession of the goods. In the event of loss of the product during transport, we will replace it or provide a full refund.

If non-delivery is due to a cause attributable to you (by way of example: incorrect or incomplete address provided at the order stage, repeated absence at the time of delivery, failure to collect the parcel from the collection point within the notified time limits), the risk of loss of or damage to the products transfers to you from the moment the product is made available to you, without prejudice to the provisions of Section 12 in the event of force majeure or a cause not attributable to the Seller

9. Right of withdrawal

9.1 Terms and methods of exercise

If you are a consumer, you have the right to withdraw from the contract, without having to provide any reason, within 14 days from the day on which you, or a third party designated by you other than the carrier, received the products.

To exercise the withdrawal, it is sufficient to send, within that period, an explicit notice by e-mail to customercare@maynhome.com, indicating the order identification details (name and surname associated with the account, order number and/or payment receipt). You will receive a reply indicatively within 2 working days, with the operational instructions for the return.

9.2 Return of products

You must return the products without undue delay and in any case within 14 days from the date on which you notified us of your withdrawal, to the following address:

FLEX Logistics – Hillwood Logistics Park Kutno, Kaszewy Kościelne 23B, 99-314 Kaszewy Kościelne, Poland

In the event of withdrawal due to change of mind, the costs of returning the products are borne by you. The initial shipping cost will instead be refunded to you (excluding any supplementary costs resulting from the possible choice of a delivery method other than the standard one).

9.3 Refund

The refund is made using the same means of payment used for the purchase, without additional costs to you. We may withhold the refund until receipt of the returned products or until you have supplied evidence of having sent them back, whichever is earlier. As a rule, the refund is processed within 5-7 working days from receipt and verification of the returned products at the warehouse; this period remains indicative, and in the event of any delays you may always contact us at our e-mail address referred to in the Contacts section of this text.

9.4 Conditions of returned products

You are entitled to examine the products in order to establish their nature and characteristics, to the same extent as you could in a physical shop.

Pursuant to Article 57(2) of the Italian Consumer Code, you are liable for any diminished value of the goods resulting from handling beyond what is necessary for that purpose. Given the nature of the products, inserting the reeds into the diffuser, dispensing the room spray and lighting the candle wick constitute excessive handling, as does damage to the bottle, label or packaging not attributable to transport: in such cases the product can no longer be resold and the Seller withholds the corresponding full amount.

Every return is inspected at the warehouse upon receipt. The outcome and any amount withheld are communicated to the email address associated with the order before the refund is issued.

10. Legal guarantee of conformity

All products sold on the Site are covered by the legal guarantee of conformity provided for by arts. 128 et seq. of the Consumer Code, for a duration of 2 years from delivery of the product.

Defects of conformity that become apparent within 1 year from delivery are presumed to have already existed on that date, unless proven otherwise by the Seller (art. 135 of the Consumer Code).

In the event of a defect of conformity, you have the right to have conformity restored by repair or replacement of the product. Taking into account the nature of the products (home fragrances, for which repair is not materially practicable), the remedy normally applied is replacement; where replacement is impossible or excessively burdensome, you have the right to a price reduction or to termination of the contract with refund, under the conditions provided for by arts. 135-bis et seq. of the Consumer Code.

To activate the guarantee, write to customercare@maynhome.com, describing the defect found and indicating the order details. No additional conventional manufacturer’s warranties are provided.

11. Customer assistance and complaints

After-sales assistance is active by e-mail at customercare@maynhome.com.

We undertake to respond to general requests indicatively within 24-48 working hours and to requests relating to returns and complaints within 2 working days.

12. Seller’s liability

Nothing in these T&C excludes or limits the Seller’s liability in cases where it cannot be excluded or limited under applicable law, and in particular: (i) liability for death or personal injury; (ii) liability for damage caused by a defective product pursuant to arts. 114 et seq. of the Consumer Code; (iii) liability for wilful misconduct or gross negligence; (iv) the rights you are entitled to under the legal guarantee of conformity and other mandatory rules protecting consumers.

Without prejudice to the foregoing, the Seller is not liable for damages arising from use of the products that does not comply with the instructions and warnings shown on the label and in the product sheets, nor for delays or non-performance due to events of force majeure or, in any case, to causes not attributable to the Seller.

13. Customer obligations and indemnity

You undertake to use the Site lawfully and in compliance with these T&C, to provide truthful and up-to-date data during registration and purchase and not to engage in fraudulent or abusive conduct.

You undertake to hold the Seller harmless from damages and expenses, reasonably documented, arising from your breach of these T&C or improper use of the Site. This provision does not in any way limit the rights granted to you by mandatory consumer protection rules.

14. Customer account: registration, suspension and closure

Creating an account is not necessary to browse the Site. At the time of registration, we ask you to provide truthful data and to keep your access credentials, which are personal and non-transferable, with due diligence.

The Seller reserves the right to suspend or close the account, for the protection of itself and other users, where there are justified reasons, such as, by way of mere example and without limitation: fraud or attempted fraud, fraudulent chargebacks, systematic abuse of the right of return, serious breach of these T&C.

In such cases, you will receive a reasoned notice at the e-mail address associated with the account and may submit your reasons within 15 days of receipt of the notice. Suspension or closure of the account does not affect the rights accrued in relation to orders already concluded (delivery, withdrawal, legal guarantee, refunds).

15. Intellectual property

The contents of the Site (texts, images, photographs, graphics, logos, trademarks, layout) are owned by the Seller or its licensors and are protected by intellectual and industrial property laws.

You may use the contents of the Site exclusively for personal and non-commercial purposes, connected with consultation of the Site and purchase of the products. Any unauthorised reproduction, distribution or commercial use is prohibited.

16. Product safety

The role of the economic operator responsible for the products placed on the market of the European Union, pursuant to Regulation (EU) 2023/988 on general product safety (GPSR), is assumed by Cormaz sp. z o.o., ul. Kalwaryjska 69/9, 30-504 Kraków, Poland, whose details are also shown on the label and packaging of each product.

The product labels contain the safety information required by the applicable legislation on classification, labelling and packaging of substances and mixtures (CLP Regulation), including hazard pictograms, hazard statements, precautionary statements and allergen indications.

We invite you to carefully read the warnings shown on the label and in the product sheets before use and, in particular, to keep the products out of the reach of children and away from sources of heat and open flames.

17. Protection of personal data and cookies

The processing of personal data carried out through the Site is described in the Privacy Notice, available on the Site, to which full reference is made.

The use of cookies and similar technologies, including those necessary for the technical functions of the Site (cart, user area, security), is described in the Cookie Policy, available on the Site, to which full reference is made.

18. Applicable law and competent court

These T&C and the sales contracts concluded through the Site with Italian consumers are governed by Italian law. In any case, the provisions of art. 6 of Regulation (EC) 593/2008 (“Rome I”) remain unaffected: the consumer may not be deprived of the protection guaranteed by the mandatory provisions of the law of the country in which he/she has his/her habitual residence.

For any dispute relating to these T&C, the court of Kraków (Poland) shall have jurisdiction on a non-exclusive basis. If you are a consumer, you may in any case bring proceedings before the courts of the place where you are domiciled or resident, pursuant to art. 18 of Regulation (EU) 1215/2012 (“Brussels I-bis”), and you may be sued only before such courts.

19. Alternative dispute resolution (ADR)

If you are not satisfied with the outcome of a complaint, you may refer to an alternative dispute resolution body (ADR) registered in the list of Italian ADR bodies, pursuant to Legislative Decree 130/2015. Recourse to an ADR procedure does not prejudice your right to bring proceedings before the judicial authority.

20. Amendments to these T&C

The Seller reserves the right to periodically update these T&C, in particular in the event of regulatory changes or evolution of the services offered. The last update date is indicated at the beginning of the document.

The amendments apply exclusively to orders placed after their publication: each order is subject to the version of the T&C in force at the time of its conclusion.

21. Contacts

For any question relating to these T&C or your orders, you may contact us:

• by e-mail: customercare@maynhome.com;
• by post: Cormaz sp. z o.o., ul. Kalwaryjska 69/9, 30-504 Kraków, Poland.