Returns
Simple guidance on returns, conditions and timing, so every MÂYN purchase remains considered from arrival to aftercare.
Do you accept returns?
Yes, under the terms set out below. Our fragrances are sensory products: we invite you to read the scent descriptions, notes and materials on the site carefully before purchasing, so you can choose with full awareness.
Right of withdrawal
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, under the conditions set out below.
Case 1 — Defective product or our error
If you received a damaged, defective or incorrect product, write to customercare@maynhome.com within 14 days, attaching a photograph of the product and its packaging and quoting your order number.
We verify the report and send you the correct product at no cost to you. The item received in error should be returned unopened, following the instructions we will provide.
We reply within 2 working days.
Case 2 — Change of mind
You may withdraw from your purchase within 14 days of delivery, without giving a reason.
The refund is full where the product returns to us intact and unused. Return shipping is at your expense. The refund is processed within 5–7 working days of receipt and inspection at our warehouse, via the same payment method used for the purchase.
What to do: contact us within 14 days at customercare@maynhome.com, quoting your order number.
Case 3 — Product USed
Every return is examined at our warehouse. A product is considered used when the reeds have been inserted in the diffuser, the room spray has been dispensed or the candle wick has been lit. It is considered not intact when the bottle, the label or the packaging show damage not attributable to transport.
In such cases the product can no longer be resold and a refund cannot be granted. We inform you of the outcome of the inspection before proceeding.
Scent perception is subjective: this is why we describe the olfactory notes of every fragrance in detail and are available to guide your choice before purchase. Write to us at customercare@maynhome.com if in doubt.
Return address
Returns must be shipped only after agreement with our team to:
FLEX Logistics / Cormaz
Hillwood Logistics Park Kutno
Kaszewy Kościelne 23B
99-314 Kaszewy Kościelne, Poland
Returns sent without prior authorization will not be accepted.
Operational notes
The return request window is 14 days from the date of receipt of the order, verifiable via tracking. Products returned after this deadline will not be accepted. Refunds are issued via the same payment method used for the purchase.
