— MÂYN —

FAQ

Clear answers to the questions that matter before choosing, using and living with MÂYN at home.

Orders and payments

We accept credit and debit cards, PayPal, Apple Pay and Google Pay. All payments are processed securely and encrypted.

Yes, if the order hasn’t been handed to the courier yet. Write to us as soon as possible at customercare@maynhome.com with your order number: if the shipment hasn’t left, we’ll amend or cancel it. Once handed to the courier, the order can no longer be changed, but you may still exercise your right of return according to our policy.

At the moment we don’t issue invoices directly through the site. If you wish to purchase with a VAT number, write to us at customercare@maynhome.com before proceeding: we’ll handle your order privately.

Shipping

In Italy, standard tracked shipping costs €6.90, with delivery in 4–5 working days. Shipping is free on orders from €79. Every order is handed to the courier within 1–2 working days of payment confirmation.

As soon as your order is handed to the courier, you’ll receive a confirmation email with your tracking number, so you can follow your parcel in real time.

The courier will make a second attempt. If this is also unsuccessful, your parcel will be held at the nearest collection point for 5 working days.

Write to us at customercare@maynhome.com within 48 hours of delivery. We’ll take care of it.

Returns and refunds

Yes, within 14 days of delivery. The refund is full where the product returns to us intact and unused; return shipping is at your expense. Every return is examined at our warehouse before the refund is issued.
If you received a defective, damaged or incorrect product, we take care of it at no cost to you: write to customercare@maynhome.com with a photograph.

It depends on the condition in which it returns to us. If it is intact and unused, a return with full refund is possible. If the reeds have been inserted, the room spray dispensed or the wick lit, the product can no longer be resold and a refund cannot be granted.
Scent perception is subjective: this is why we describe the olfactory notes of every fragrance in detail and are available to guide you before purchase — write to customercare@maynhome.com.

Contact us at customercare@maynhome.com within 14 days of receipt, quoting your order number (for defective products, also attach photos of the product and packaging). We’ll reply within 2 working days with instructions. The refund is processed within 5–7 working days of receipt and inspection of the product, via the same payment method used for the purchase. Returns not authorized in advance will not be accepted.

Products

The reed diffuser lasts approximately 8 weeks. The scented candle has a burn time of approximately 50 hours.

Our candle uses a wax blend of 80% vegetable wax and 20% paraffin, with a cotton wick.

All information on ingredients and allergens is shown on the CLP label present on each product and on the outer packaging, in compliance with current regulations.

Once finished, the diffuser glass can be reused as a small vase or decorative object, or disposed of in glass recycling. We don’t currently offer refills.

Boarding Pass and Journey Club

Every MÂYN order includes a boarding pass with a QR code. By scanning it you can register for the MÂYN Journey Club and stay updated on: new fragrances and collections, the brand’s evolution, collaborations, and the points of sale where you can experience MÂYN in person.

By registering through the boarding pass you’ll receive a code for free shipping on your next order. The code is valid until the end of 2027.

Contact

Write to us at customercare@maynhome.com. We reply within 24–48 working hours.